Customer Charter

This sets out our commitments to provide our customers with service, procedures and information at appropriate stages during the purchase of a Montrose Development property. We will:

  • Provide customers with comprehensive information on their purchase in an easy to understand format to ensure that they can make an informal decision before buying a property.
  • Ensuring information is accurate, up to date and reliable for Customers to make sound buying decisions.
  • Ensure accuracy in all information provided to you both verbally and written.
  • Providing excellent levels of service both during the buying process and after the move in.
  • Providing customers with confidence to buy knowing you have the reassurance of the NHBC or LABC warranty.
  • Give customers with reliable information about the timing of construction, legal completion and handover of your Home.
  • Inform customers clearly about the after-sale services that we will provide upon completion.
  • Prior to completion we will ensure that the functions and facilities of the property are demonstrated to the customer.

Land Required

We are always looking for new development opportunities and will consider land suitable for single to multiple plots, with or without planning permission.

We will always recognise effective land introductions and, wherever possible, re-instruct any agent on the sales of the new homes. For a private and confidential conversation on any site please contact

Peter Nowell or Julian Dye - 0118 402 0750

Contact Form

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